KNOWLEDGE BASE • TRUST, SECURITY, AND SCOPE
Maintained by AffirmReady Support
If the support assistant was not able to answer your question, or you would simply prefer to talk with a person, this article explains how to reach the AffirmReady team.
How to reach us
Email our support team at support@affirmready.com. Our team is available Monday through Friday, 8:00 AM to 5:00 PM Eastern, and replies within one business day.
Support is provided by email. We do not offer phone support, and calls to our main number are not answered live.
What to include in your email
Including these details helps us resolve your question faster:
- Your company name and the email address on your AffirmReady account.
- A short description of your question or the problem you are seeing.
- The page or checklist item you were working on, if it applies.
- A screenshot of any error message, if you saw one. Please do not send screenshots of your security settings, passwords, or other sensitive information.
Please do not email sensitive information
Never send passwords, multi-factor authentication codes, payment card numbers, or Controlled Unclassified Information (CUI) by email. AffirmReady will never ask you for your passwords or MFA codes.
Billing questions
For questions about invoices, payments, or your plan, email support@affirmready.com and include "Billing" in the subject line.
Want to see AffirmReady in action?
AffirmReady is launching soon. To request early access, email support@affirmready.com.